Luan's Leathers
Customer service is our top priority
info@luansleathers.com * (541) 419-0592
M - F 8am - 4pm PST
Our warranty covers ANY defect due to our workmanship.
Our warranty does NOT cover abuse, neglect, or general wear and tear of your product.
If you send you tack back for a repair and it has not been cleaned, we will charge a fee based on the condition.
General Q & A
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Q. What does your warranty cover?
A. Our warranty covers ANY defect due to our workmanship. Our warranty does NOT cover abuse, neglect, or general wear and tear of your product. If you send you tack back for a repair and it has not been cleaned, we will charge a fee based on the condition.
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Q. Where do you ship?
A. We will ship products anywhere in the world. We frequently ship outside the US and can quote you shipping prices upon request. For more information about shipping please refer to the Shipping Policies section above.
Q. When do I pay for my order?
A. Payment is expected and appreciated in full at the time of your order. We accept most major credit cards. If you are paying with a Personal Check or Money Order , we will hold your order until payment is received.
Q. Will you take my used tack in on trade?
A. No. We do not have a program in place to re-sale used tack. We recommend placing it on barrelhorseworld.com or BRN4D.com or re-sale sites on social media.
Q. Will my leather darken?
A. Yes. It will darken naturally with use in time, or you can speed up the darkening process by exposing the leather to direct UV or sun light. It is typical for your leather to darken over time.
Q. Do you make pony tack?
A. No. We do not embellish tack or accessories from other manufacturers.
Q. Can I send you my old tack to dress up?
A. Yes. We do not embellish tack or accessories from other manufacturers.
Q. Can you custom stain tack to match my saddle?
A. Yes. If you can provide us with a photo of the saddle or other item you are matching, we can custom stain your tack to match. Or, if you just want your tack to be darker than our standard color we can do that as well.
Q. Will there be additional Taxes or Duties?​
A. No. In our Tumalo, Oregon shop we are not required to charge tax. There may be International Taxes, Duties, or Fees depending on the country of destination.
Q. Do you offer an Association or Awards discount?
A. No. Due to an increase in custom orders we have made the difficult decision to no longer do awards.
Q. Do you offer any discounts?
A. No. We are the manufacturer and retailer, and this allows us to sell our products at great prices. Please contact us for more information.
Q. Can I change the colors of crystals, conchos, hides etc?
A. Yes. We are a full service shop and can custom build any style that you see on the website at no extra charge. Check out our Choices page for a full list of available hides, buckles, crystals, and conchos.​
Q. How long does it take to receive my order?
A. Typically custom orders ship within 3 to 4 weeks, but can be further out depending on the amount of orders we receive. We will give you a shipping date when you place your order so you will know when to expect it.
Q. Do you set up at shows throughout the year?​
A. No. The only show that we regularly attended was the National Finals Rodeo Country Christmas at the Sands Expo Center. 2019 marked our 15th and final year setting up, and we are currently working on a "Current Selection" page for our website.
Q. Do you have a catalogue?
A. No. We do not have catalogue. We have a full service website with hundreds of pictures and options. If you do not see what you are looking for please contact us and we will be glad to assist you, or check our in stock and ready to ship page for our current selection of in stock items!